1. Our Commitment
At SmartShopService, we respect your privacy. This Policy explains how we collect, use, protect, and handle your personal data when you visit our website or make a purchase, in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

2. What Personal Data We Collect
We may collect:

Name, email address, phone number, and delivery address;
Payment details (via secure third‑party gateway – we do not store full card numbers);
Order history, preferences, and browsing behaviour on our site;
Referral information (if you participate in our reward programs).

3. How We Use Your Data
We use your data to:

Process and fulfil your orders;
Communicate order updates and customer support;
Send promotions or service notices (only with your consent, which you may withdraw anytime);
Improve our products, website, and member benefits;
Administer referrals, points, and rebates.

4. Disclosure to Third Parties
We do not sell or rent your data. We may share it with:

Delivery/logistics partners (to ship your orders);
Payment processors (to complete transactions);
IT service providers (who assist our website operations), all under strict confidentiality obligations.
Any disclosure is done only for the purposes stated above and in compliance with PDPA.

5. Data Security
We take reasonable steps to protect your data from unauthorised access, loss, or misuse. However, no online transmission is 100% secure – you share data at your own risk.

6. Your Rights
Under the PDPA, you have the right to:

Request access to and correction of your personal data;
Withdraw your consent for marketing communications at any time;
Limit processing of your data where legally permitted.
To exercise these rights, please contact us using the details below.

7. Retention
We keep your data only as long as necessary for the purposes collected, or as required by Malaysian law (e.g., tax records).

8. Cookies
Our site uses basic cookies to enhance user experience and track shopping cart activity. You may disable cookies in your browser settings, but some features may not function properly.

9. Updates to This Policy
We may revise this Policy from time to time. Any changes will be posted here with a revised date. Continued use of our site signifies your acceptance of the updated terms.

10. Contact Us
For any questions, data access, or consent withdrawal, please reach out to:
SmartServiceShop Data Protection Officer
Email: privacy@smartshopservice.com
We aim to respond within 7 working days, as encouraged under Malaysian practice.

By using our website, you consent to the collection and use of your personal data as described above.

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