Return & Refund Policy

Return & Refund Policy – SmartShopService
Last updated: 6 July 2026

1. Returns Eligibility
You may return an item if:

• It is unused, unopened, and in its original packaging;

• You contact us within 7 calendar days of receiving your order;

• The product is a returnable item

2. Change of Mind
If you simply change your mind, we accept returns subject to:

• You bear the return shipping cost;

• A restocking fee of 10% may apply (to cover handling);

• The refund will be issued to your original payment method or store credit, as you prefer.

3. Defective, Damaged, or Wrong Items
If you receive a faulty, damaged (visible upon opening), or incorrect product:

• Notify us within 48 hours of delivery with photos of the issue;

• We will arrange a full refund (including your original shipping fee) or a replacement at no extra cost;

• We will cover the return courier cost for verified claims.

4. Refund Process

• Once we receive and inspect your return, we will process the refund within 7 working days;

• The refund will be made using the original payment method you used.

5. Non‑Returnable Items
For hygiene or safety reasons, the following are generally not returnable unless faulty:

• Software, digital downloads, and sealed goods with broken seals.

6. Consumer Rights
This Policy does not override your statutory rights under the Malaysian Consumer Protection Act 1999. If a product fails to meet legal quality standards, you are entitled to a remedy (repair, replacement, or refund) even beyond our stated timeframe – subject to proof of defect.

7. Contact Us
To initiate a return, email us at support@smartshopservice.com with your order number and reason. We aim to respond within 1 working day.